BUSINESS PROCESS OUTSOURCING PDF

adminComment(0)

PDF | Business Process Outsourcing is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or. PDF | No Yes | ResearchGate, the professional network for scientists. Accompanied by these changes, business process outsourcing (BPO) has quickly. FUNDAMENTALS OF BUSINESS PROCESSES OUTSOURCING Junah Belle M. Rosales, MIS Learning module designed for BS Info Tech Third Year.


Business Process Outsourcing Pdf

Author:REGGIE MANHARDT
Language:English, Japanese, German
Country:Albania
Genre:Health & Fitness
Pages:190
Published (Last):18.03.2016
ISBN:640-8-27454-311-1
ePub File Size:25.52 MB
PDF File Size:19.38 MB
Distribution:Free* [*Registration needed]
Downloads:30909
Uploaded by: DALTON

Essentials of business process outsourcing / Thomas N. Duening, Rick L. Click. p . cm. Business process outsourcing (BPO) has emerged as one of the lead-. arbitrage in Business Process. Outsourcing (BPO) have diminished. Boost productivity with robotic process automation, analytics and machine learning. 2. For many years, businesses have approached business process outsourcing ( BPO) as a simple cost play. A more structured ap- proach is now emerging that.

Generally speaking, the more routine the technology is within the productive capacity of the firm, the more standard and simple is the structure.

The last element to consider is the degree of environmental uncertainty facing the organization. Simply put, the more uncertain the environment, the more flexible and adaptable the structure needs to be to respond effectively. What is a workflow system? Workflow - The computerized facilitation or automation of a business process, in whole or part.

The workflow runtime interprets the workflow design. Rosales 22 Module 1 Workflow models tie the data flow, organizational charts, and CO1 flowcharts together.

Workflow models are also defined across organizational boundaries to facilitate trading between organizations. Nature of Organizations Rational - Collective oriented to pursuit of relatively specific goals and exhibiting relatively highly formalized social structures e. Natural - Collective whose participants share a common interest in the survival of the system and who engage in collective activities, informally structured, to service this end e.

Open - Coalition of shifting interest groups that develops goals by negotiation; the structure of the coalition, its activities, and its outcomes are strongly influenced by environmental factors e.

Continuum of Workflow Systems Messages are the means of communication between the organizational employees, and between the organization and its customers and suppliers. Work items coordinate the receipt of the message with the organizational employee who carries out the work specified by the message.

Navigation menu

Business rules automate the decision process used in assigning and executing a work item. Flowcharts specify the organizational plan for how work flows through an organization.

Rosales 23 Module 1 CO1 Work Flow Analysis Managers perform work flow analysis in order to examine how work creates or adds value to the ongoing processes in a business. Work flow analysis looks at how work moves from the customer the demand source through the organization to the point at which the work leaves the organization as a product or service for the customer to meet the demand.

Work flow analysis often reveals that some steps or jobs can be combined, simplified, or even eliminated. In other cases, it results in the reorganization of work so that teams rather than individual workers are the source of value creation.

Work Flow Analysis: Business Process Reengineering Business Process Reengineering BPR is different from restructuring in that its focus is not just on eliminating layers of management, but rather a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in costs, quality, service, and speed.

Then the company organizing its human resources around those core processes to improve organizational performance. Through this analysis, jobs are identified that can be eliminated or recombined to improve company performance. Work Items A work item specifies a task that needs to be carried out by an organizational worker.

Rosales 25 Module 1 CO1 Tasks Synchronizing - Multiple work items are usually modeled as a parallel split and a parallel join Timeouts - Workflow instances can wait forever for the completion of a work item Managing workflow instance memory - A workflow system is simultaneously processing a large number of workflow instances Work Flow Diagrams Model Internal and external entities and flow of data typically in documents between them.

It is a simple technique for identifying the overall system, the major entities in the system Workflows are allowed between internal entities and between internal and external entities. All workflows must be labeled. Many workflows are documents, in either soft or paper forms. No workflows are allowed between external entities.

Case Study 1 Delta Products Corporation is a major vendor of office supplies, furniture and equipment. The sales rep write up the orders and turn them in to a sales order processing SOP clerk at the regional center.

If the order items are in stock, the SOP clerk prepares a picking slip and packing list for each order. If any of the ordered items are out of stock, the SOP clerk completes an out of stock Notice forms, which notes the number of customer requiring the items and forwards it to downloading.

Outsourcing

A downloading clerk then completes a download order, which is mailed to a supplier. The SOP clerk also forwards a picking slip and packing list to the warehouse, where stock price pickers fill the order, placing ordered items into boxes along with the packing list. The boxed items and packing list are held for delivery, usually via UPS. The RFI does not generally request pricing information.

But an RFP generally requests a proposed price for a defined scope of work within defined performance parameters. An RFP is an invitation to bid. Vendor Selection Selection of vendors may start with a list of likely suspects willing to respond to an RFP.

The suspects might already have a business relationship that might be expanded. For BPO, it is likely that the parties do not have a prior business relationship.

Before submission of the bids, the bidders might be given an opportunity to submit questions for clarification of any confusing or missing information in the RFP. After discussions relating to their responses as further review of the scoring methodology, the enterprise customer may either start negotiations with one finalist or both finalists.

Negotiations may be conducted by telephone, videoconference or face-to-face meetings. At some point, the winner receives a contract. Keeping in mind that bidding and evaluation of bids is an expensive process for all parties, enterprise customers should adopt a streamlined process for minimizing its own costs as well as an ethical policy on managing the costs of the bidding process for all parties.

Content retrieved from Outcourcing-Law.

Outsourcing

Andrew Kokes Also, to prepare them in building a career while enjoying their time and manage their finances while working. This course is designed not only to introduce BPO environment but also the freelancing platform to train the students in the different skills that most likely needed by the client.

The author also shares her journey in juggling the day job and the online night job shift that changes her standard in terms of quality output and her perspective of lifelong learning in the field of information and communication technologies. CO1 Conceptualize organizations as compendiums of processes; CO2 Analyze business operations as processes and understand their value contribution to business performance; Improve process documentation, CO3 modeling, and quantitative analysis methods; CO4 Understand basic process operation management, process improvement methodologies, and core concepts of process quality; CO5 Recognize interdependencies of business processes across organizational boundaries; and CO6 Identify the role and value-add information technology to business process efficiency management.

Business process outsourcing (BPO) strategy. A conceptual approach

Organization as compendiums of processes This lecture will have the following structure: Organization as compendiums of processes Learning objective of topics After completing this lecture, you will 1 2 Distinguished the Conducted study typical on the BPO organizational opportunities as process from a service negotiating provider through process in the freelancing context of BPO platforms Student benefit Student benefit from topic 1 from topic 2 Become aware of the Formulate study on the differences between BPO opportunities as a typical organizational service provider through process and negotiating freelancing platforms and process in the context of how it works for them.

BPO as a service provider. Organization as compendiums of processes Topic 1 Typical Organizational Process This topic will help you familiarize the typical organizational process observed in the government and even in private sectors.

The resource content below retrieved from the lecture hand-outs of Dr. Perspective The processes within an organization can be classified using various criteria as they vary from: All of which are totally different but equally significant as a process within an organization.

Organizational Design Organization design involves the creation of roles, processes, and formal reporting relationships in an organization. It can also be defined as: A framework for Organization design: Aligning Structures Environment People Strategy Organizational Design aligns structures with situational contingencies Size Technology There are four factors that impact on the design of an organization.

Since the structure is designed to achieve objectives, and because these objectives flow from the overall strategy, it makes sense that structure and strategy are closely linked. If a company has developed a strategy to compete more aggressively on a world market, then it will need to be more flexible to respond to various external factors.

There is more division of labor, rules and regulations. Generally speaking, the more routine the technology is within the productive capacity of the firm, the more standard and simple is the structure. The last element to consider is the degree of environmental uncertainty facing the organization. Simply put, the more uncertain the environment, the more flexible and adaptable the structure needs to be to respond effectively. What is a workflow system?

Workflow - The computerized facilitation or automation of a business process, in whole or part. The workflow runtime interprets the workflow design. Workflow models are also defined across organizational boundaries to facilitate trading between organizations. Nature of Organizations Rational - Collective oriented to pursuit of relatively specific goals and exhibiting relatively highly formalized social structures e.

Natural - Collective whose participants share a common interest in the survival of the system and who engage in collective activities, informally structured, to service this end e. Open - Coalition of shifting interest groups that develops goals by negotiation; the structure of the coalition, its activities, and its outcomes are strongly influenced by environmental factors e. Continuum of Workflow Systems Messages are the means of communication between the organizational employees, and between the organization and its customers and suppliers.

Work items coordinate the receipt of the message with the organizational employee who carries out the work specified by the message. Business rules automate the decision process used in assigning and executing a work item. Flowcharts specify the organizational plan for how work flows through an organization.

Work flow analysis looks at how work moves from the customer the demand source through the organization to the point at which the work leaves the organization as a product or service for the customer to meet the demand. Work flow analysis often reveals that some steps or jobs can be combined, simplified, or even eliminated.

In other cases, it results in the reorganization of work so that teams rather than individual workers are the source of value creation. Work Flow Analysis: Business Process Reengineering Business Process Reengineering BPR is different from restructuring in that its focus is not just on eliminating layers of management, but rather a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in costs, quality, service, and speed.

Then the company organizing its human resources around those core processes to improve organizational performance. Through this analysis, jobs are identified that can be eliminated or recombined to improve company performance. Work Items A work item specifies a task that needs to be carried out by an organizational worker. It is a simple technique for identifying the overall system, the major entities in the system Workflows are allowed between internal entities and between internal and external entities.

All workflows must be labeled.

Many workflows are documents, in either soft or paper forms. No workflows are allowed between external entities. Case Study 1 Delta Products Corporation is a major vendor of office supplies, furniture and equipment. The sales rep write up the orders and turn them in to a sales order processing SOP clerk at the regional center.

If the order items are in stock, the SOP clerk prepares a picking slip and packing list for each order. If any of the ordered items are out of stock, the SOP clerk completes an out of stock Notice forms, which notes the number of customer requiring the items and forwards it to downloading.

A downloading clerk then completes a download order, which is mailed to a supplier. The SOP clerk also forwards a picking slip and packing list to the warehouse, where stock price pickers fill the order, placing ordered items into boxes along with the packing list. The boxed items and packing list are held for delivery, usually via UPS. The RFI does not generally request pricing information.

But an RFP generally requests a proposed price for a defined scope of work within defined performance parameters.Future directions The practice of business process outsourcing could be at least partially displaced in upcoming years by technology. Johnson believed that the Philippine BPO industry is due for a shake-up. Skip to main content.

Melby is also a frequent speaker on outsourcing and technology transactions at various business, legal, and professional conferences. Localization, the process of manufacturing products for the local market, is an approach to keeping some manufacturing offshore and bringing some of it back. The tradeoffs are not always balanced, and a viewer of the situation said "the total number of jobs realized in the United States from insourcing is far less than those lost through outsourcing.

This includes dealing with customer rights. Consequently, Tactical Outsourcing is where the management needs help with certain processes for short durations which could be;when it has a limited availability of specific resources and skills to complete a project, when it needs to meet a deadline and bringing of a project back on track.